Terms and Policies

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Refund and Cancellation Policy

Web and Print Design Projects and Maintenance
In the event of cancellation of the project, ownership of all copyrights and the original artwork and disks shall be returned and retained by Red Peach Solutions (Danielle Stein), and a fee for work completed, based on the contract price and expenses already incurred, shall be paid by the client. Printing costs paid to Red Peach Solutions are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.

Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of ordering and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.

Red Peach Solutions reserves the right disable and/or terminate a user's account if a user is found in violation of the AUP. Accounts terminated due to policy violations will not be refunded.

Shopping Cart Software Licenses
Purchase of AlohaCart or AlohaShop grants client a license to use the software, not ownership of such software. Clients have 30 days from date of purchase to receive a refund for shopping cart software license. Beyond 30 days, shopping cart licenses are non-refundable.

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